Frequently Asked Questions

Questions regarding Membership:

Questions regarding Viewing Videos:

Questions regarding Technical Requirements:

1. After I signed up for the Newsletter, I tried to view the Free Sample videos,
but it kept asking me to sign up for the Newsletter again which I had already done so.
What can I do to view the Free Sample Videos?

If you have already signed up for the Newsletter and then tried to view the Free Sample Videos, and it kept asking you again to sign up for the newsletter of which you had already done so, then it is because you must enable your cookies in your computer. If you enable your cookies, then you will be able to view the free sample videos.
Here's how to enable your cookies for Windows Internet Explorer Ver. 6
Click Tools > Internet Options > Privacy Tab > Advanced > Deselect (override automatic cookie handling button > click OK at the bottom of the screen > click OK to exit.
(If you have another version of IE, send us an email and we will send you instructions as to how to enable your cookies with the operating system you use in your computer.)

2. Can I download the videos on DressageClinic.com?

We don't offer downloads of our video files. You can see the videos for as many times as you wish during the time frame of your membership, but you can not download the videos on your computer.

3. Can I make the Video play screen large or even Full Size?

Yes, the video play screen can be turned into a semi-full sized screen and also a full screen. The sample videos on the home page do not do this as the samples are not looked at through our full feature video players. After you sign in with your Username and Password, For the Flash videos, there is a square box on the extreme bottom right hand corner of the video screen and if you click on that button, the screen will go FULL size. If you press your ESC button it goes back to normal. For Quick Time and Windows Media Players there is a + sign at the bottom of the video screen and if you click on that the screen goes semi full. If you place your pointer on the video as it plays and right click, click on Zoom, then click on a percentage the screen goes full or as large as you like.

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5. How can I cancel my membership?

Cancelling your membership is easy, quick and can be done at anytime by yourself. All you have to do is send us an email through the Contact Us page from the website's home page. Let us know your first and last name with your email address and passwword and your membership will be cancelled within 24 hrs. We must received your cancellation notice 48 hrs. before you billing date to ensure you will not be billed for the following month after your cancellation. You will not longer be billed on your credit card as soon as your membership has been cancelled. You will also receive an email confirmation from us confirming that your account has been closed as per your request. You can always reactivate your membership at any time by simply signing into the website with your Username and Password and follow the instructions to reactivate your membership.

6. How do I install Windows Media Player?

To install Windows Media Player , click on the Technical Requirements link from the home page, and from there you will be taken to the Micorsolft download page for the latest version of WMP. There you will be asked what Operating System you have in your computer (ex. Windows 2000, Windows XP or Home VISTA etc.) once you choose which operating system you have, just click on the instructed link to automatically download the player into your computer and you are ready to go.

7. How long to you keep new videos playing on the website ?

Once a video is posted on DressageClinic.com, it remains on the trainers video library page indefinately so don't worry about missing some of the new videos, you can catch up with them at your convinience.

8. How many times can I watch the videos presented?

Once you become a member to DressageClinic.com, you can watch any video for as many times as you want.

9. How often do you add new videos, and how will I know there is a new one posted?

To keep up to date with all new videos posted and other announcements, please sign up for our Free Newsletter by clicking on the Newsletter link from the home page. To know what new videos are coming up for the month, look at the list of Upcoming New Video Schedule posted on the left side of the webs site. This list mentions the name of the trainer, the date that it is playing and a brief description of the video. We post a new video on the site every two to three days. There are between 10 to 12 new videos every month, month in month out. The important thing to remember is that our policy is to always present new videos for our members.

10. How quickly can I cancel my membership after I have signed up.

You can cancel your membership any time you wish. If you have just signed up, might as well watch all lessons before the end of your 30 day time limit. If you cancel before your paid time limit has expired, you will not loose the time period that you paid for, meaning that after you notify us of your cancellation, your credit card will no longer be billed but you will still be able to sign into the website with your username and password up until the last day of your 30 day cycle. If you have more questions about this matter, please send us an email from the Contact Us link from the home page.

11. I can't remember my password, what do I do?

No problem. Click on the Sign In link from the home page and there you will see a link saying "Forgot Password", click on it and follow the instructions.

12. I have a coupon and I don't know how to use it?

Instructions to activate your complimentary membership with a coupon. 1. Go to www.DressageClinic.com 2. Click on the RED Sucscribe button in the menu. 3. Scroll down to the bottom of the page for Coupons & click on Activate 4. Enter the coupon code in the coupn field. 5. Complete Contact Information & choose your Password. 6. Click Submit to activate your coupon. 7. Sign in to the website with your Username and Password. Voila, you are in the International World of Dressage Training.

13. I signed up for the Newsletter but I am still not getting it, what's up?

Make sure that our email address is included in your email address book (Outlook for example) or our Newsletter might be placed in the reject folder (spam) by your email client and you might never see it. To receive our Newsletters, it is important that our email address info@dressageclinic.com is included in your address book of your email client.

14. If I have a problem with anything, how can I contact you?

To contact us just click on the Contact Us link in the tool bar from the home page, type your message in the fields and click Submit. This comes to us as an email and we answer all messages within one business day, if we are really overloaded it will take no more than 2 days. Your email will be answered by either our Tech Support Team or our Customer Care Team. Our Customer Care Team is NOT in a far off country that does not understand dressage. Our Customer Care Team are all dressage riders, based in Florida. If you don't have access to the website, send us an email at info@dressageclinic.com.

15. Is my credit card information safe if I sign up as a member.?

If you choose to subscribe to our website as a "member", your name, e-mail address, mailing address, credit card information and IP address are stored by one of our billing companies, not by us. They are of the most reputable billing companies on the internet. Very safe and secure. You can read their privacy policies on their website, www.2ChekcOut.com None of your credit card information is stored by us, we only store your login (username and password), name, phone number and address for identification purposes. Membership information is never sold or otherwise distributed to third parties. We do not use membership information to contact members about promotions. Membership information is only used to help find your membership information in the event you need to cancel.

16. What is the difference between Watching Streaming Video and Downloaded Video

We do not download videos into your computer. Downloading Videos is when the actual video comes inside your computer and sits there. It takes tremendous amount of space in your computer and it becomes cumbersome and technically complicated for you to find where the video is in your computer. Streaming video, is what we do. It means that you are actually watching the video as it plays on the internet. This is why you need a high speed internet connection. It does not take up any space inside your computer, and it reduces any chance of viruses and other complications among other things. Streaming Video is the way of the future.

17. What versions of Windows Media Player are supported?

Currently we only support Windows Media Player 9. To obtain Windows Media Player 9, see the Technical Requirements page.

18. When I watch a video, am I actually downloading the video into my computer?

When a member watches any video on DressageClinic.com, there is NO downloading. Downloading is an older technology that is cumbersome and complicated and takes up all the room in anyone's computer. What DressageClinic.com services to its members is a new technology called Streaming Video, meaning that you can watch any video on the website right on the internet. All you need is a DSL or Cable internet connection with Windows Media Player version 9 which is free from the Microsoft website and you are ready to go. You can watch any video on the site for as many times as you wish and it does not take up any room in your computer nor is there any delay to watch the videos, each video starts playing within 20 seconds.

19. Will my credit card information and email address be secure?

Our payment processing center is not only one of the most highly respected and acknowledged processing centers in the world, but also ensures that your credit card information is safe and secure and that your email address will never be used for any marketing or third party use. This is guaranteed. DressageClinic.com uses only credited and internationally regognized partners for the protection and security of our subscribers. Your information is secur with us. The Royal Bank of Canada along with their own system MONERIS handles all our credit card transactions and our Secure Certificates are always up to date.